Claims Made Simple
How to File a Claim With Our Office

Filing a claim can be stressful—but we’re here to make it simple and reassuring. Whether you’ve experienced an auto accident, home damage, theft, or another covered loss, our office is dedicated to helping you through every step.

Step 1: Contact Us Right Away

Quick action gets you back on track faster.

The first and most important step is to get in touch with our office as soon as something happens. Whether it’s a car accident, storm damage to your home, or another covered event, early notification helps us respond quickly and accurately. You can reach us by phone, email, or in person—whatever works best for you. We're always ready to listen, guide, and help you get started.

Step 2: Gather the Necessary Information

Well-prepared claims lead to quicker solutions.

To ensure a fast and accurate claims process, you’ll need to collect a few key details. Try to write down what happened as soon as possible while it’s still fresh in your mind. You’ll want to have your policy number, date and location of the event, a brief description of the damage or incident, and any supporting photos or documentation. If you filed a police report, be sure to have that report number handy. The more details you can provide, the more efficient the process becomes.

Step 3: Submit Your Claim

We’ll help you file your claim the right way.

Once you've gathered your details, it's time to officially submit your claim. You can do this online, over the phone, or with our assistance at the office. We’ll ensure that all the information is accurately entered and double-checked for completeness. Our team is here to make sure the claims process is clear and that you understand your coverage and deductible before submitting.

Step 4: Claim Evaluation by Adjuster

Professional review for fair results.

After your claim is submitted, a licensed claims adjuster will evaluate your case. They may reach out to verify details, request additional documents, or arrange for a damage inspection either in person or virtually. This process ensures that your claim is handled objectively and fairly. Throughout this step, we remain your point of contact—answering questions and providing updates so you’re never left in the dark.

Step 5: Receive Payment or Repair Approval

Fast, fair resolutions that meet your needs.

Once the claim is approved, you’ll receive your payment or authorization for repairs. If your claim involves repairs or replacements, we can connect you with trusted service providers in your area. We’ll also review your deductible and explain what’s covered in the payout. Our goal is to make sure you’re back on your feet as quickly and smoothly as possible.

Step 6: Continued Support After Your Claim

We're here long after the claim is closed.

Our service doesn’t end when your claim is finalized. If you have follow-up questions, need help understanding the outcome, or want to revisit your coverage for future protection, we’re here. Many customers take this opportunity to reassess their insurance needs and make changes that better suit their lives moving forward. We're here for that too.

Frequently asked questions

You can start by calling our office directly or submitting a claim through our online claims form. We'll walk you through each step to ensure it's fast and simple.

Typically, you'll need your policy number, a description of the incident, photos (if applicable), and any relevant documents or contact information of involved parties.

Most claims begin processing within 24 hours. The full timeline depends on the type of claim, but we aim to resolve straightforward claims as quickly as possible.

Yes, most insurance policies have a specific timeframe for reporting claims. It's best to file as soon as possible to avoid delays or complications.

Not all claims impact your rate, but some may. We can review your policy and explain how a specific claim could affect your premium.

We provide professional adjusters to evaluate the damage or loss. However, you can still get your own estimates if you'd like a second opinion.

Once your claim is submitted, an adjuster will review it, contact you for any needed information, and determine the settlement or next steps.

We handle claims for auto, property, renters, business, personal liability, and more. No matter your coverage, we're here to assist.

Claim payouts are typically issued via check or direct deposit, depending on your preference and the type of claim.

Typically, you'll need your policy number, a description of the incident, photos (if applicable), and any relevant documents or contact information of involved parties.

Need Help? Contact Us

  • Address: 121 South Point Blvd.
    McDonough, GA 30253
  • Phone Number: 1-470-483-0350
  • Email Address: [email protected]
  • Web Address: https://www.tsnagency.com
  • Office Hours: Monday: 9:00 AM - 6:30 PM
    Tuesday: 9:00 AM - 6:30 PM
    Wednesday: 9:00 AM - 6:30 PM
    Thursday: 9:00 AM - 6:30 PM
    Friday: 9:00 AM - 6:30 PM
    Saturday: 9:30 AM - 3:00 PM
    Sunday: Closed
Quick Claim Checklist
  • Policy number
  • Incident details
  • Photos (if applicable)
  • Contact info for involved parties